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Hanbang ("we", "us", "our") Website: tryhanbang.com Last updated: 28/08/2026
This policy explains how we collect, use, store and protect your personal data when you visit tryhanbang.com or buy from us, in line with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
We are the "controller" of the personal data described in this policy.
| Data we collect | What we use it for | Legal basis |
|---|---|---|
| Name, delivery/billing address, email, phone number, order history | Processing and fulfilling your order, customer service, handling returns | Performance of a contract |
| Payment details (processed by our payment providers, not stored by us) | Taking payment | Performance of a contract |
| Email address, marketing preferences (via Klaviyo) | Sending you offers, product updates and marketing emails/SMS | Consent (you opt in and can withdraw at any time) |
| Product review content, name/username (via Loox) | Displaying reviews, inviting you to leave a review | Consent / legitimate interests in gathering feedback |
| Device, browser and browsing data, cookie identifiers (via Meta Pixel and other analytics/ad tools) | Understanding site usage, measuring and targeting adverts | Consent (for non-essential cookies — see Section 5) |
| Correspondence when you contact us | Responding to queries and complaints | Legitimate interests / legal obligation |
| Order and transaction records | Accounting, tax and fraud prevention | Legal obligation / legitimate interests |
We do not use your data for any automated decision-making that produces legal or similarly significant effects on you.
We share personal data with the following categories of processor, only as needed to run our store:
We do not sell your personal data. We only share it with the parties above and where required by law (for example, to HMRC or law enforcement).
Some of the providers listed above (for example Shopify, Klaviyo, and Meta) may process or store data outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or a UK adequacy regulation covering the destination country.
We use essential cookies to run our store, and non-essential cookies (such as the Meta Pixel and other analytics/advertising cookies) only once you've given your consent via our cookie banner. You can change your cookie preferences at any time. For full details, see our Cookie Policy.
Under UK data protection law, you have the right to:
To exercise any of these rights, contact us at support@tryhanbang.com. We'll respond within one month, as required by law.
Our products and website are intended for adults. We do not knowingly collect personal data from children.
If you're unhappy with how we've handled your personal data, please contact us first at support@tryhanbang.com so we can try to put things right. We'll acknowledge your complaint within 30 days and keep you updated as we look into it, in line with our obligations under section 164A of the Data Protection Act 2018.
If you're not satisfied with our response, you have the right to complain directly to the Information Commissioner's Office (ICO):
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Email: support@tryhanbang.com Address: 200 rue de la Croix Nivert, Paris 75015
This document is a template and does not constitute legal advice. We recommend it is reviewed by a qualified UK solicitor or data protection professional before publication, and that all bracketed placeholders are completed.
